Staying current with technology has been a foundation at Morrison since 1971. Continuing to take a technical approach to Support Built In, Morrison has been extending its industry-known high standard of service into its refined Remote Support Technology.
For the last couple of years, we have pioneered new support techniques that allow our customers the convenience of connecting to Morrison remotely from anywhere in the world, and now more than ever, customers are ready to take the technological leap with us.
COVID-19 has left a customer base more comfortable than ever with allowing our field service engineers to remotely connect with them to solve a variety of container handling problems. However, even before COVID-19 changed our way of life, with the use of Vuzix glasses and video calling software, we have been pioneering technology in our industry to be able to help address any service needs remotely.
These special glasses have the capabilities to help us provide remote service and Factory Acceptance Tests on our products, all from the comfort of home.
Easy to wear, the Vuzix can meet you where you are, using virtual technology, to help identify exactly what our customers need. With our dedicated team of Field Service Engineers ready to diagnose a problem on a moment’s notice, we can be available through these remote capabilities to help you find the next step in the service process, whether it be installation, standard service, or emergency situations.
Extending beyond service, we’ve invested in technology that can offer more. The Vuzix glasses have many features including:
- PDF viewing
- Real-time language translation
- Photo capture and sharing
- Video viewing
- Guidance of changeover operation
At Pack Expo Las Vegas in 2019, we demonstrated our use of Vuzix and augmented reality to show how the manufacturing world can be more connected. Pushing innovation further, our IT team is developing programming for HoloLens augmented reality which will allow for customers to physically interact with a virtual container handling solution, giving them a life size representation of a machine in real time. The HoloLens extends our support by showing customers exactly what needs to be done, in real time.
Being able to operate remotely is a must right now. With the COVID-19 outbreak, like most manufacturers, we have restricted access when needed to keep our team and yours safe. Because of our commitment to technology, we have been able to bridge the gap of in-person communication and facilitate our customers’ needs like never before. Using remote platforms and technologies will continue even after the outbreak, and with Vuzix and video calling software, we can not only cut back on travel but also save our customers time and money by being able to connect instantly.
At Morrison, our customers are our top priority. If you’re in need of any type of service, remote or in-person, call our Service Team at 708-756-6660 so we can bring the support to you.
